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Why all the Yellow?

At The Yellow Van Company, we’re a London-based, family-run removals firm built on trust, reliability and the personal touch. Read on for the story behind the company — straight from our founder Luke.

Luke, founder and owner of The Yellow Van Company, standing in front of a branded yellow removals van in London — family-run London removals company since 2011
Luke — founder and owner of The Yellow Van Company.

A note from Luke — owner

“Hi, I’m Luke. I started The Yellow Van Company back in 2011 with one van, a phone and a promise that we’d treat every customer’s belongings the way we’d treat our own.

Fourteen years later, we’ve grown to a fleet of eight branded yellow vans and a team I’m genuinely proud of — uniformed, long-serving, and trained to do this job properly. But the company is still family-run, and you’ll still get me or someone in the family on the phone when you call. No call centres, no automated chats, no being passed around.

Moving is one of the most stressful things you’ll do. My job — and my team’s job — is to take that weight off you. We turn up when we said we would. We look after your home and handle your fragiles with care. We handle the paperwork. We keep you posted at every step. And we never charge you for anything we didn’t agree on up front.

Over 8,000 positive reviews across Google, TrustATrader and Trustpilot — that’s real London families and businesses telling their story. Read a few of them. Then give us a ring and we’ll have a proper chat about your move.”

— Luke, Founder & Owner, The Yellow Van Company

Our goal is to build lasting partnerships, ensuring our clients return to us for every life milestone. We want you to confidently refer The Yellow Van to family and friends for professional house removals, and to your colleagues for commercial office removals.

From residential moves to dedicated B2B relocation services, we strive to be the only removals company you ever need. Whether it’s a family home or a corporate headquarters, we deliver the same level of trust, reliability, and expertise every time.

Based in London with our base in Mitcham, we’re an established removals and logistics provider for homeowners and businesses alike. We specialise in everything from 1-5 bedroom house moves to dedicated commercial transport, with versatile Large Transit and Luton vehicles in our fleet.

Although we’re a London-based company, we’re not limited to jobs only in London. We do pickups from anywhere in England, Wales & Scotland and bring you back to London, or vice versa.

Don’t just take our word for it—take a moment to peruse our 8000+ positive online reviews. Our reputation is built on delivering a premium, reliable service that handles every aspect of your relocation with the utmost care.

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We'll be happy to answer any question.
It doesn’t matter how silly you think the question may be, let us help you so you can have peace of mind. Even if it doesn’t necessarily have everything to do with your move our team have a wealth of experience. Like the saying goes; it doesn’t hurt to ask.
  • The accuracy of what you tell us is important when it comes to this. So long as the job is as you described it then the answer is NO.

    But should your booking take longer than you initially requested, you need us to take things up floors that were not mentioned when booking or if you need us to do additional stops then this would incur additional charges.
  • We will collect from anywhere in England, Wales, and Scotland and so long as you are coming back to London then it’s all factored into your quote.

    Should all of your addresses fall outside of London there will be additional cost, but this will again be factored into the quote that you do with us.
  • The easiest way to book is online as this can be done at your convenience and so long as the information given is correct, it will be the same price as booking over the phone.

    But if you want to speak to us then our London based call centre is on hand to answer whatever questions you may have or take your booking over the phone.
  • Absolutely! We’ve never failed to turn up to a customer. It doesn’t matter what the world chucks at us, we will be there!
  • We guarantee 1 passenger seat in all our vans. The only exception is when you are booking 3 movers, as the van only has 3 seats in it.

    If you need two passengers to travel in the van, please let us know this at the time of booking and we will try to accommodate this as best we can, but we offer no guarantees as the job before or after you may require 2 movers and the spare mover needs to travel in the van.
  • Not necessarily but booking at least 7 days in advance will normally mean that we can do whatever day and time you want. If you book with less than 7 days’ notice, then we will always try to fit you in wherever possible.
  • We advise booking enough time for your move and, if you’re unsure, adding 30 to 60 minutes. It can save you time, money and stress on the day.

    If your move does run over, there’s a 5-minute grace period. After that, extra time is charged in 30-minute blocks at our overtime rate, which is higher than the standard hourly rate and is shown in your quote email. Your crew will let you know in good time if it looks like your move will run over.

    Extra time is paid for before the crew carry on. If it isn’t paid, the job stops and anything still on the van is left at the kerbside. You can read the details in clause 11.2 of our Terms and Conditions.
  • In the unfortunate event of you wanting to complain about something this must be done via email. Please send this to enquiries@theyellowvancompany.com. Once reviewed by us we will be in contact with you.
  • We are London based with our headquarters in Mitcham, South London. But that doesn’t limit us to where we can go. We carry out jobs all over London, if you keep your eye out, you’ll see our vans dotted in the north, east, south, and west.
  • We operate 2 types of vans: Large Transit and Luton Van. Please see the dimensions for the vans below. If your building or the parking in the building has a height or width restrictions we must know in advance as we sometimes send a bigger van at no extra cost if your original van is delayed.

    Large Transit:
    Length: 3.5m (Internally), 6.0m (Externally)
    Height: 1.9m (Internally), 2.55m (Externally)
    Width: 1.6m (Internally), 1.8m (Externally)

    Luton Van:
    Length: 4.0m (Internally), 6.7m (Externally)
    Height: 2.2m (Internally), 3.3m (Externally)
    Width: 2.0m (Internally), 2.0m (Externally)
  • Every quote is worked out from four things:

    • how many movers you need
    • the size of van you’d like
    • how many hours you’d like to book for
    • any toll charges along the way (such as the Congestion Charge, the Dartford Crossing, and so on)

    The part that’s most in your hands is the number of hours, so it’s worth thinking through. When you’re working out how long to book for, picture the whole job from start to finish and add up:

    • how long it’ll take to load the van
    • how long it’ll take to drive to each of your addresses
    • how long it’ll take to unload at the other end

    The more accurately you judge this, the more accurate your quote will be.
  • If parking is difficult outside your property or is restricted to permit holders, please organise the necessary access for us prior to our arrival. For “pay and display” areas, you may cover the costs on the day.

    Regarding Restricted Parking: If there is no legal parking at an address, we will talk to you first. We will not park in areas where a fine may be issued unless a £80 parking security payment is made in advance: £80 per van, for each address where it is needed. Please note the following terms for this payment:
    • Upfront Cost: The £80 is payable before the crew park there, to cover potential Penalty Charge Notices (PCNs).
    • The 12-Week Guarantee: Because traffic authorities often experience delays in issuing fines, we hold this payment for 12 weeks.
    • Refund Policy: If we have not received a ticket or notice of contravention relating to your job within 12 weeks of the completion date, please contact us and we will refund the £80 in full. If a fine reaches us after the 12 weeks, we won’t ask you to pay it.
    • If you’d rather not pay it: we’ll park as close as we legally can, such as the next road, a pay and display bay or a loading bay. Any parking charge is at cost, and extra time for the longer carry is charged as usual. If there’s nowhere the van can legally park, the move can’t go ahead and is treated as cancelled on the day, with no refund.
  • Yes, feel free to tip the movers if you feel that they have done an excellent job.
  • Google 5-star rated
  • Proud members of TrustATrader - 5 stars
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Company Reg: 12570088
VAT Reg: 358042695
Registered office: 141 Morden Road, Mitcham, London CR4 4DG


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